Customer Loyalty

Dealers normally produce an average of $900 per year from each customer they serve each year. Therefore, a dealer could produce an extra $360,000 of income from just 400 extra customers that use them. A great source of these extra customers are customers who use them – and then disappear for a year or more. For instance, dealers with 20 service techs will normally serve 2,500 customers each year – but then totally disappear for a year or longer.

RPM is able to help you go after these customers with a sound plan which improves customer loyalty and is already benefiting other dealers. This is for the sake of nudging the customer to use you again sooner. This is instead of later – or none at all.